Kathleen A. Sinnott
To contact me, please email: email@example.com
Business Analysis/Process Analysis/Information Architecture (IA) — Mapping of current/future processes and flows, identifying issues and resolving problems following established guidelines, identifying areas for process/product improvement. Contribute to planning, architecture, and documenting of software development projects - working with business, clients, and development teams to design appropriate solutions and timelines. Strong technical, analytic, problem solving, conceptual, and
time management skills. Draft and maintain business requirements and align them with functional and technical requirements. Experience creating innovative solutions for Enterprise Product Design, Legacy/Acquisition Software Integration integration, native mobile application design, and responsive software projects.
User Experience/User Interface Design (UX/UI)/Software Design — Create or enhance traditional, mobile, and
web-based software application interfaces/processes to improve user comprehension and satisfaction, facilitate task
completion, and provide intuitive access across all device types. Focus on User Centered Design, Human Factor Task Analysis, and accessibility.Mastery of web standards, user-centered design principles, deep knowledge and understanding of the software development process.
Web Design — Layout, navigation, style, art, code, and content for mobile content, mobile applications, traditional web sites,
RSS, ASP, .Net, Ajax, jQuery/Angular, web fonts, etc. Search engine optimization (SEO) and web site analytics. Familiar with
e-commerce concepts and technologies.
Compliance with Industry, Usability, and Accessibility Standards — In-depth knowledge of, and real world practical experience applying, industry standards and best practices to process, layout, and code – including 508, ADA, EIT, etc. Also experience in evaluation of internal and third-party products for compliance, recommendation, and assistance with adjustments.
Graphic Design — Create original/modify existing artwork, charts, graphs, etc. for use in traditional or electronic media.
Content — Create/edit text for various marketing materials, technical documentation, help systems, etc.
Layout — Design and creation of templates, wireframes, comps, style sheets, style guides, etc.
Early Adapter of New Technology — Stay current with developing technology and applications. Keep pace with new technologies, directions, and the latest industry trends/patterns.
Subject Matter Expert (SME) — User-centered design, mobile-first design, responsive design, cross-browser and other technology /operating systems idiosyncrasies; web page coding, optimizing web pages for correct display in various browsers and devices, design patterns, user and task analysis, user interface design principles, industry standards and trends, technical communication, new media/technology, and related software/hardware technology.
Technical — install/troubleshoot software and hardware, resolve Internet-related issues.
General — Detail-oriented with a proven ability to multitask. Exceptional communication skills across all lines of business, follow-up and follow-through skills. Ability to work alone or as part of a traditional or "virtual team." Taking business and customer ideas and concepts and turning them into technical reality. Comfortable working in all development environments, including: Agile, waterfall, traditional sequential development, etc. Proven track record of success analyzing, defining, and overseeing requirements for advanced and complex applications, products, and/or integrations of advanced complexity. Ability to adapt and work effectively with a variety of situations, individuals, and technologies.
Supply/Equipment Rentals Company, September, 2014 - Present
BA: Software Engineer, Front-end Developer
Interviewed subject matter experts for insights into issues and problems users face with the existing functionality. Mapped workflows, task flows, and user experience patterns. Identified areas for improvement; proposed solutions meeting defined specifications and needs.
Engage client and internal users to gather software requirements/business rules, and ensure alignment with development teams.
Design deliverables such as, flow charts, wireframes, UI designs, interaction models, and paper/coded prototypes for new and innovative experiences across all devices.
Designed responsive e-commerce-style customer self-service web application that had to work with existing public-facing site and all existing internal applications and processes; coded front-end to work across all devices; worked with back-end Java coders to tie everything together.
Engineered new, user-centered processes and designs; translated user and business needs and technical capabilities into dynamic and innovative products/functionality that provide the best possible user experience across all devices.
Re-engineered existing processes to improve efficiency and reduce user error.
Reviewed and analyzed user activity data to determine areas for improvement and designing the best-of-breed UX solutions.
Researched e-commerce framework options, vetted functionality and tool set compatibility, worked with development team to test and implement in-house.
Learned new e-commerce framework and template system; customized admin tool for internal user needs; created templates and custom code for new web application functionality.
Established UI “look and feel” and code patterns online style guide.
Created/maintained SCSS/CSS project files, edited front-end elements in .JSP files to fix presentation layer issues.
Independent Contracting, November, 2005 - Present
Information Architect | Web Designer/Web Developer | UI/UX Designer (Consultant)
Architect, design, and develop the overall user experience and user interfaces for progressive, world-class responsive web and mobile applications that drive revenue and target market growth for clients.
Redesign of legacy software/web/mobile user interfaces to facilitate intuitive interaction and improve presentation of information to a variety of users while speeding up the workflow. Write front end code for the mobile application.
Work with business, project management, and development teams to design, enhance, and optimize existing and new functionality for internal, web-based clinical patient management applications, member portal, and mobile applications. Work with subject matter experts and users to analyze UI performance, gaps, and opportunities for reduce click counts while ensuring that the visual design works well in multiple environments and across an integrated application ecosystem (mobile and web contexts). Drive the product design process through all phases of the product life cycle.
Developed business requirements including scope, processes, alternatives, and risks.
Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
Work with businesses to create or improve their web presence - discussing ways to increase traffic, improve load times, increase usability and accessibility, as well as search engine optimization, clean up code, etc. Review and analyze the effectiveness and efficiency of existing systems, recommend ways to improve existing sites, prototype new systems, develop and document strategies to enhance business processes, operations, and information process flow.
Work with a business group to give them a way for non-technical members to update parts of their existing web site and create, distribute, and monitor email newsletter.
Troubleshoot and resolve general site and reporting problems.
Perform A/B and multivariate testing for e-commerce sites.
Work closely with client in-house resources and their 3rd party vendors to identify and resolve web site-related issues, areas for improvement. Review and clean up of ASP.Net UI code. Design and develop UI for new functionality in the storefront.
Rework print-focused PSD files, optimize them for the web, then code web pages and push them live.
Create wireframes, process flows, and comps for an e-commerce site that wanted to reward their regular customers with a loyalty program. Worked with 3rd party vendors to ensure code met with corporate and W3 standards.
Work with e-commerce businesses to quickly prototype ideas and concepts, assist project delivery team to move from prototype into production code, suggest innovative ideas and enhancements that meet business and user needs.
Evaluate existing websites for a leading provider of mental health care services. Streamlined navigation and added/updated content for client information and foundation sites. Improved load times by optimizing code. Added pages that allow visitors to sign up for the e-mail newsletter, calendar of events, and cross-referenced both sites.
Designed and coded a JSP-based user registration system for an online auction service. Interface blended into existing UI look-and-feel. Pages also designed to function as update tool after the user registered.
Alere Health, March, 2007 – November 2013 (formerly Paradigm Health)
Lead Software Specialist (Information Architect | Web Designer | Software Architect | Software Designer)
Worked with business, project management, clients, and development teams to design, enhance, and optimize existing and new functionality for internal, web-based clinical patient management applications, member portal, and mobile applications. Worked with subject matter experts and users to analyze UI performance, gaps, and opportunities for reduce click counts while ensuring that the visual design works well in multiple environments and across an integrated application ecosystem (mobile and web contexts). Drive the product design process through all phases of the product life cycle.
Analyzed client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
Identified opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations.
Designed visually rich, user-friendly interfaces for traditional web applications, mobile solutions, and responsive designs that scale across multiple product lines and applications. Apply the best design aesthetics under tight deadlines, while effectively managing trade-offs between business needs and customer benefit.
Defined usability, accessibility, findability, and other user-centered design best practices to be incorporated into the applications/sites. Research new technologies; make recommendations – including web, mobile device solutions, social networking, browser-agnostic solutions, 508/ADA/EIT, etc. Track/research developments/best practices in new technology (mobile development, tablet/mobile device technology, etc.), UX concepts, best practices, online trends, and provide recommendations for the team to consider. Perform usability/accessibility and user satisfaction testing, including paper prototyping test, HTML5/CSS3 prototyping testing, surveys, A/B testing, analytics review, etc.
Worked with insurance provider clients to design and implement customized portals for their members. These portals interact with patient management tools and in-home health devices as well as mobile devices
HP Financial Services, September, 1999 – November 2005
Information Architect | Web Designer/Web Developer | UI/UX Designer (Consultant)
Translated stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.
Full life cycle experience: requirements, designs and prototypes, storyboards, development, system, accessibility, and user testing, deployment, maintenance. Ensure consistency, accuracy, and compliance with corporate and industry standards. Work with programmers to implement, test, and debug designs.
Member of teams assigned to research and determine the feasibility of digital signature/certificate technology and portals that interact efficiently with web-based applications. Lead the initiative to define the standards for development, coding, system interfaces, user interfaces and usability while ensuring compliance for internal and external websites according to HP standards.
Worked with enterprise architecture team to implement Plumtree portal (which became BEA AquaLogic, which is now an Oracle product) as the enterprise development framework. Customized entire user interface (UI) to meet W3 and corporate standards. Established UI coding standards and examples. Evaluate internal and third-party products for compliance, recommend and assist with adjustments to code.
Created prototypes at different levels of fidelity: paper, wireframe, prototype code, through final code. Develop and run usability testing.
Added/modified corporate web site pages as required.
Received Recognition Awards for work done on Online Consumer Loan and Paperless Leasing projects.